Alerts

First Citizens Bank is committed to ensuring the security of your personal and financial information. If we need to communicate notices or alerts to our customers, this is where we will publish the details online. You may have arrived here by following a link prominently displayed on our home page.

Alerts & Notices

December 24, 2014 ALERT:

Staples, Inc. has confirmed that criminals successfully installed malware on point-of-sale systems at 115 of its more than 1400 U.S. retail stores. Compromised data is believed to include cardholder names, payment card numbers, expiration dates, and card verification codes on an estimated 1.6 million payment cards. According to Staples, malware may have allowed access to confidential data from July 20 – September 16, 2014. Staples stated that the corporation will continue to work with banking partners and law enforcement to further investigate these activities.

Staples has released an update to customers on its company website: Click here for more information.

Click here for a list of affected stores and dates.


October 10, 2014 ALERT:

Dairy Queen is the latest retailer to reveal a hack of its customer data. Click here for more information.

The company said Thursday that hackers may have gained access to customer names, credit and debit card numbers and expiration dates at 395 stores between August and October. The company said it has fixed the malware problem. International Dairy Queen Inc. has about 4,500 franchised stores in the U.S. It's also the parent of the Orange Julius chain, and one stand-alone Orange Julius store was breached. Dairy Queen said there's no evidence Social Security numbers, card PIN numbers or email addresses were stolen.

Click here for a list of affected stores and dates.


September 9, 2014 ALERT UPDATE:

Home Depot has confirmed that their systems were breached. For more information, please visit the following site:

https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx.


September 4, 2014 ALERT:

First Citizens Bank is closely monitoring for any fraudulent activity that may be associated with a possible merchant data compromise at Home Depot, which has over 2200 stores nationwide. While media reports have suggested that the possible compromise might have occurred over the period of late April 2014 to September 2014, to date, Home Depot, law enforcement, and VISA have not confirmed a compromise.

First Citizens Bank will continue to monitor the situation and provide updates when appropriate. As always, please regularly check your statement and online banking for suspicious activity and alert us immediately if you notice anything unusual.

REMEMBER: First Citizens Bank will never ask you to send personal or financial information by email or through a link in an email, phone call or text message.